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Do you know what is Qualitor?
Nova interface do Portal
Alocação de recursos
Autoatendimento do RH
Know some benefits that Qualitor can
provide for your company!
Control of Attendant Team
Since the registration of demands by attendants or by the requesters themselves, passing through the service control and up to the delivery of the result - whether it be a requested solution or service - Qualitor allows control of service as a process - allowing the application of techniques for continuous improvement. Activities and stages related to service may be easily managed and performance indicators about the process may be established.
Control of Attendant Team
With Qualitor it is possible to obtain complete control of the attendant activities and teams, including time spent in different activities and planning of the number of employees.
The different types of activities are, therefore, accounted for including in terms of costs, considering 'time cost' of attendants or teams.
Reduction of the Occurrence or Repetition of Problems
One of the main goals for the implementation of systems such as Qualitor is to act on the causes of the incidents, faults, and problems to obtain reduction to the same. Functionalities to identify the causes and generate corrective and preventive action plans are available.
Communication Improvement with the users
Through Qualitor, the communication with the requesters may be frequently used. Self-features enable the expediting of registration and monitoring of the requests, in addition to features that facilitate the evaluation of services provided and confirmation of service expectations.
Measurement of User Satisfaction
The services are continually delivered, that requires a satisfaction evaluation is also done this way. With Qualitor, each service provided is possible to measure up the level of satisfaction of applicants, as well as make a confirmation that the delivered service was adequate to expectations.
Methodology for Continuous Improvement
With all of the resources adequately applied, the application of PDCA the process of care can be reached with Qualitor.
who already uses
Como o Qualitor pode lhe ajudar
Conheça como o Qualitor pode ajudar a otimizar o seu atendimento.
Centralize the requests of your company in a single service portal, with a service catalog personalized in accordance with the user profile. Get gains with the standardization of processes, auto-service resources, and research in Qualitor knowledge base.
Reduce costs with telephoning, have the most productivity of your team! With the Chat of Qualitor it is possible to organize service rooms, send files from the knowledge base, personalized links, and even measure the satisfaction of its users. Check it out!
Explore the automation of processes for the improvement of workflows, through critical paths, documentations, parallelism, knowledge management, and performance analyzer. Work with workflow ensures earnings with integration of departments involved in the processes that use multiple documents, assisting in the correct progress of this process, as well as monitoring.
Integrated to the main social media, provides resources of auto-service and access to the knowledge base. With Facebook Connector it is possible to have more than one channel for call openings creating an environment of fast access and more comfortable for the user.
KCS (Knowledge Centered Support). Enjoy all of the resources of knowledge management based on the best practices of the market. Develop the culture of knowledge in your company through a base of collaborative knowledge and of high performance. Evaluate the content creation through metrics such as knowledge gaps, Known x New, perform search analysis, have knowledge of the utility, as well as evaluation and popularity of publications by author and much more!
Just-In-Time Information. With Canvas you access information of the knowledge base, annexes, and develop integrations with the legacy systems and management.
All service in the palm of your hand. With Qualitor Mobile, you are free from the office, being ideal for field teams. Perform registration of activities and checklists, take pictures and voice recordings that can be registered quickly. It also has geo-location system for quick localization of the customer's address and more!
Create your surveys in a personalized and proactive way with automatic sending after the end of calls. Integrate with the chat and make survey calls. In addition to this, rely on management reports.
Gestao de Dashboards
Have management of your graphic personalized indicators and reports. Completely aligned with practices ITIL and CSC, also has the concept “WYSWYG - What You See What You Get”
Have control of diverse factors, whether it be from billing with apportionments by cost center, or of its contracts through a management portal, or of personalized SLA's for better cost management.