Service PortalCentralizes your company's requests through a catalog of services that have been customized for the user. You can standardize your processes, search Qualitor's knowledge base, and use the self-service resources.
ChatQualitor chat allows you to lower your telephone costs. With this feature you can organize service rooms, upload knowledge base files, personalized links as well as measure user satisfaction.
WorkflowAutomate your processes through critical paths such as documentation, parallelism, knowledge management and a performance analyzer. This feature helps you integrate the teams involved in the processes and track projects.
KCS (Knowledge Center Support)Develop your company's knowledge culture through a high-performance and collaborative knowledge base. Knowledge gaps and known x new metrics are available for you to evaluate the creation of your content more successfully.
CanvasInformation Just-In-Time. With Canvas you can access knowledge base information, attachments and develop integrations with legacy and management systems.
MobileWith Qualitor Mobile you have all the services in the palm of your hand. Quickly record your activities, create checklists, take photos and create voice recordings. Use the geolocation system to help you find your client's address faster.
SatisfactionQualitor helps you measure customer satisfaction. At the end of each call custom surveys are created and automatically sent to the user. With chat integration, call searches and management reports consultations can be performed.
Dashboard ManagementThrough dashboard management you can have control of your indicators by customizing charts and reports. Fully aligned with ITIL and SSC practices, it also has the concept of "WYSWYG - What You See What You Get".
Features and Functions
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